Shipping And Delivery Policy

At D&G Hardware, we want your experience with us to be straightforward and dependable. This page outlines how we prepare and deliver your orders.

Where We Ship From

All orders are packed and shipped from our shop premises in Alresford, Hampshire.
We currently deliver within the United Kingdom only, unless otherwise stated on our website.

Order Processing Time

We work hard to get your order ready without delay:

· Orders are processed within 1 to 3 business days after payment is confirmed
· Business days are Monday to Saturday, excluding public holidays
· Orders placed on Sunday or a public holiday will be processed on the next working day

Processing includes checking your order, carefully packing your items, and handing them over to the delivery service.

Delivery Options

We offer the following shipping choices:

Economy Delivery

· Estimated delivery: 5 to 8 business days
· Cost: Free

Standard Delivery

· Estimated delivery: 3 to 4 business days
· Cost: £15.00 GBP

Delivery Timeframes

Please note:

· Delivery estimates begin from the date your order is dispatched, not from the day you place the order
· These are estimates only, not firm guarantees
· Occasionally, delays may occur due to weather, courier capacity, peak seasons, or other circumstances beyond our control

We do our best to meet the estimated delivery windows, but we cannot guarantee specific delivery dates.

Shipping Confirmation

Once your order has been dispatched, we will send you a confirmation email.
If tracking is available for your shipment, the courier will provide tracking details directly.

Incorrect Address Information

Please ensure your shipping details are complete and accurate at checkout. You are responsible for providing the correct delivery address.

If an order is delayed, returned, or lost because of an incorrect address, we may not be able to offer a replacement or refund.

Delivery Issues

If your order has not arrived within the estimated timeframe, appears delayed, or arrives damaged or incomplete, please contact us as soon as possible. We are here to help.

Lost or Delayed Shipments

If your parcel is significantly delayed or seems to be lost, we will work with the courier to investigate. The time taken to resolve this depends on the carrier’s review process.

Public Holidays and Peak Periods

During public holidays, sale events, or other busy times, please allow extra time for both processing and delivery. Delays are more likely during these periods.

Changes to This Policy

We may update this Shipping and Delivery policy from time to time. Any changes will be posted on this page.

Contact Us

D&G Hardware
13 Broad St, Alresford SO24 9AR, United Kingdom
Phone: +44 196273 3133
Email: contact@dandghardware.com
Website: www.dandghardware.com

Opening Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed