Privacy Policy
This Privacy Policy explains how D&G Hardware collects, stores, and uses your personal information when you visit our website or shop with us in-store or online.
We are committed to protecting your privacy and handling your data responsibly, in full accordance with the UK General Data Protection Regulation (UK GDPR) and all relevant UK data protection laws.
Who We Are
D&G Hardware is a family-run, independent business serving Hampshire homeowners and gardeners.
Address: 13 Broad St, Alresford SO24 9AR, United Kingdom
Phone: +44 196273 3133
Email: contact@dandghardware.com
Website: www.dandghardware.com
Information We Collect
Information You Provide to Us
When you make a purchase, create an account, or contact us, we may collect:
· Your full name and title
· Email address and phone number
· Billing and delivery addresses
· Payment information (processed securely by our trusted payment partners)
· Details of your purchases and order history
Information Collected Automatically
When you browse our website, we may automatically collect:
· Your IP address and device information
· Browser type and operating system
· Pages viewed, products clicked, and time spent on the site
· The website that referred you to us
This helps us improve our website and tailor your shopping experience.
How We Use Your Information
We use your personal information to:
· Process and fulfil your orders, including delivery
· Provide customer service and answer your inquiries
· Keep you informed about your order status
· Improve our products, services, and website functionality
· Comply with legal and regulatory obligations
· Prevent fraud and maintain the security of our systems
We will only process your personal data when we have a valid legal basis to do so.
Our Legal Basis for Processing
Under UK GDPR, we rely on the following grounds:
· Contractual necessity: To process your purchases and provide services
· Legal compliance: To meet our legal obligations (e.g., tax, safety)
· Legitimate interests: To improve our business, prevent fraud, and communicate with you
· Consent: Where required, we will ask for your permission before sending marketing communications
When We Share Your Information
We may share your information with trusted third parties who help us operate, including:
· Payment processors
· Delivery and courier services
· E-commerce and website hosting platforms
· Analytics providers
We do not sell or rent your personal information to anyone. All third parties we work with are required to protect your data and comply with applicable data protection laws.
International Data Transfers
Some of our service providers may operate outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your personal information.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
· Complete your orders and provide ongoing support
· Fulfil legal, tax, or accounting requirements
· Resolve disputes or enforce our terms
Once your information is no longer needed, we securely delete or anonymise it.
Your Legal Rights
Under UK data protection law, you have the right to:
· Request access to the personal data we hold about you
· Ask us to correct inaccurate or incomplete information
· Request deletion of your personal data
· Object to or restrict how we use your information
· Receive your data in a portable format
· Withdraw your consent at any time
To exercise any of these rights, please contact us using the details provided below.
Cookies
We use cookies to enhance your browsing experience and improve website performance. You can manage your cookie preferences through your browser settings.
Security Measures
We implement appropriate technical and organisational measures to safeguard your personal information. All online payments are processed securely through trusted, third-party payment providers.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children without verifiable parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
Contact Us
D&G Hardware
13 Broad St, Alresford SO24 9AR, United Kingdom
Phone: +44 196273 3133
Email: contact@dandghardware.com
Website: www.dandghardware.com
Opening Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed