Return and Refund Policy

At D&G Hardware, your satisfaction is important to us. This policy outlines how we manage returns and refunds when you shop with us.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must meet the following requirements:

· Be unused and in the same condition as when you received them
· Be returned in their original packaging wherever possible
· Include all original parts, accessories, and labels

Please note that items returned in a condition that makes them unsuitable for resale may not qualify for a refund.

Items That Cannot Be Returned

Certain items are not eligible for return, including:

· Products marked as final sale or non‑returnable
· Gift cards
· Personalised or custom‑made items (where applicable)

If you are unsure whether your item can be returned, please contact us before sending it back.

How to Request a Return

To initiate a return, please contact us with the following details:

· Your order number
· The item(s) you wish to return
· The reason for your return

Once your return is approved, we will provide instructions on how to send the item back.

Return Shipping Costs

Customers are responsible for return shipping costs, unless:

· The item arrived faulty or damaged
· You received the wrong item
· The item was not as described

We recommend using a tracked shipping service for returns, as we cannot be held liable for items lost or damaged during return transit.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible after delivery.

We will review the matter promptly and arrange a replacement or refund where appropriate.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:

· Your refund will be issued back to your original payment method
· Processing times vary depending on your payment provider
· Please allow a few business days for the refund to appear in your account

Exchanges

If you would like to exchange an item for a different one, please contact us first to check availability.

Late or Missing Refunds

If you have not received your approved refund:

· Check with your bank or payment provider first
· Contact your payment provider for further details
· If you still need assistance, get in touch with us directly

Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Contact Us

D&G Hardware
13 Broad St, Alresford SO24 9AR, United Kingdom
Phone: +44 196273 3133
Email: contact@dandghardware.com
Website: www.dandghardware.com

Opening Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed